Delicate Graces
a subsidiary of Gbees
PO BOX 43
Cobleskill, NY 12043
518-823-4271
Info@delicategraces.com
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F.A.Q. (Frequently Asked Questions)
Q: Why are you called Delicate Graces? (Yes, we do get this question a lot!)
A: The answer to this question can be found by reading our ABOUT US page.
Q: Can I approve the design before you send the order to me?
A: Of course. In fact, we insist on it. All orders must be proof-read and approved by you before we can print. We want you to be as happy with a design as we are to have your business.
Q: Can you do Disney's® Cinderella?
A: *Disney, Looney Tunes, Pooh, Spongebob Squarepants, NASCAR, NFL and any other licensed characters/afflilates are prohibited by law from being re-created without special permission. I will NOT offer commercially licensed character graphics here.
Q: How much is shipping?
A: Shipping is determined by the size of your order and the method of shipping that you choose. See our ABOUT US page for more details.
Q: How do I pay for my order?
A: Our online shopping cart lets you pay securely using MasterCard, Visa, Discover, American Express, or PayPal. The "view cart" button will allow you to see the items you've chosen and then guide you through the steps to finalize your order.
Q: How long does it take to get my order?
A: We will send an email confirmation that we have received your order within 48 hours. Completed orders generally ship within 5-7 business days of final proof approval. With USPS Priority mail shipping, you should receive your order in 2-5 days after we ship. Always remember that communication delays, holidays, and other unforseen circumstances may delay an order.
Q: Do I have to pay sales tax?
A: Orders within New York State are required to have an 8% sales tax charge applied to the total cost. Orders outside of New York State will not include this charge.
Q: What is included in the total price of my order?
A: Your cost will include design, printing, a shipping charge, and orders within New York State will contain a sales tax charge.
Q: What kind of paper do you use?
A: Our Bookmarks are printed on high quality cardstock, then laminated to protect them.
Our Framable Prints are printed on high quality cardstock, which can be laminated or framed to protect them.
Q: What if I'm not happy with my order? Will you take it back?
A: Because each order is personalized, returns cannot be accepted. It is our intention to do all we can to make sure that you are happy with your order BEFORE we ship it out to you.
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